II. Privacy Principles
At SGES we are committed to protecting your personal information in accordance with the privacy principles established by SGES.
SGES primary goal in collecting personal information is to provide our Customers with the services and products they need and request concerning their residential and/or business natural gas usage and account information. SGES collects information in several ways, including telephone calls, voicemail, electronic mail, and from different parts of our Web site.
Only that personal information which is reasonably required to facilitate a Customer’s account is shared among SGES and its subsidiaries and affiliates. Collecting this information allows us to follow up with a Customer in order to provide the requested customer service.
At times, SGES also may use a Customer's personal information internally for quality control purposes. Please note that personal information used internally is only available to SGES employees who perform quality control functions as part of their job. Any SGES employee who utilizes personal information improperly will be subject to disciplinary action, which may include termination of employment.
A Customer or any other person who submits personal information to SGES may choose not to have such information shared with a third party operator. If you do not wish to have your personal information disclosed, then please contact the Information Security Department. Within a reasonable time after you notify the Director of Corporate Communications (see below) of your choice not to have your personal information disclosed to a third party operator, we will cease disclosure of your personal information. Please keep in mind that SGES will not be able to provide you with all or certain services if you instruct us not to disclose your personal information to a third party operator.
SGES may be required or permitted to disclose personal information from time to time in order to comply with legal requirements and will comply with applicable Privacy Laws in doing so.
SGES conducts periodic internal reviews of its data collection, storage and processing practices and the security measures it has implemented, and believes that such security measures provide reasonable precautions against unauthorized access, disclosure, alteration or destruction of personal information that SGES collects commensurate with that generally practiced within the natural gas services industry. SGES employees who have access to personal information are bound by confidentiality obligations the violation of which will subject the employee to disciplinary action, which may include termination of employment.
Customers should use caution when disclosing personal information by telephone or other electronic media, as SGES has no control over such third party providers.
4. Data Integrity
SGES conducts periodic internal reviews of its data collection, storage and processing procedures. SGES collects, stores and processes only that personal information required to provide services for its Customers.
If a Customer becomes aware of any inaccuracy in his or her personal information or if a Customer wishes to inquire about his or her personal information, then the Customer should notify SGES. Where permitted by law, an administrative charge of US$25 is required for all information access requests. SGES will make all corrections and/or deletions of erroneous personal information brought to its attention within a reasonable time period; however, SGES will make such corrections and/or deletions of erroneous personal information in a manner that does not impose undue burden or expense on SGES. Further, SGES may not necessarily allow access to review personal information collected with regard to an individual in the event SGES reasonably determines such personal information is used in a manner that does not materially adversely affect the person involved or if providing such review privileges would cause undue burden or expense on SGES. Nevertheless, SGES will provide access to personal information in accordance with the requirements of applicable Privacy Laws.
An employee may access his or her personal information maintained by SGES and its affiliates in accordance with SGES' human resources policy.
III. Contacting SGES
You may contact us at www.SGES.com
. If you would prefer to contact us in person, our address is SourceGas Energy Services Company, 610 Central Ave., Kearney, Nebraska 68847.